1. Who we are

This Privacy Policy explains how Ultimate Mobile Gaming Franchise Group, LLC (“UMG,” “we,” “us,” or “our”), doing business as Ultimate Mobile Gaming, collects, uses, and shares information when you visit ultimatemobilegaming.com, book an event, call us, or receive a call, text, or email from us.

Questions? Email support@ultimatemobilegaming.com or call (770) 616-9015.

2. Information we collect

Contact info you give us: name, email, phone number, and event address.
Event details: package selected, date/time, guest count, party notes, and any accessibility or safety information you share.
Booking & payment records: deposits, invoices, and receipts (payment card data is processed by third-party processors — we do not store full card numbers).
Call and SMS logs: phone numbers, timestamps, message content, and — where disclosed — recordings of calls handled by our AI voice assistant.
Website analytics: standard device, browser, referrer, and page interaction data used to understand site performance.

3. How we use your information

Confirm, schedule, staff, and deliver your event.
Send booking confirmations, reminders, deposit receipts, and follow-ups.
Provide customer support and resolve issues.
Improve our service, safety practices, and website.
Comply with legal, tax, and insurance obligations.

4. AI voice callers & SMS messaging

UMG uses an automated AI voice assistant for some outbound and inbound booking calls (for example, to confirm your date, collect a deposit, or answer common questions). The assistant will identify itself as an automated system at the start of the call.

During or after that call, the assistant may ask for your explicit verbal consent to send you SMS messages about your booking. We only send SMS to numbers where consent has been given — either verbally on a recorded call, by checking the consent box on our booking form, or by texting us first.

Message purpose: booking confirmations, arrival reminders, deposit links, weather updates, and post-event follow-ups.
Frequency: transactional only (typically 1–5 messages per booking). Marketing messages require a separate opt-in.
Cost: message and data rates may apply from your carrier.
Opt out: reply STOP to any message. Reply HELP for help, or email support@ultimatemobilegaming.com.
Not a condition of booking: you can book without SMS consent and we’ll contact you by phone or email instead.

See our full SMS & Calling Consent page for details.

5. Call recording notice

AI-assisted calls may be recorded and transcribed for quality, training, and dispute-resolution purposes. Georgia is a one-party-consent state; we still disclose that recording may occur at the beginning of automated calls. You may request that we not record your call.

6. Cookies & analytics

Our site uses standard first-party analytics and functional cookies to understand usage patterns and keep the site running. We do not sell your data to advertisers and we do not use cross-site tracking for ad targeting.

7. Third-party service providers

We share the minimum information necessary with vetted service providers who help us run the business, including:

Google Calendar / Google Workspace — event scheduling and customer invites.
Elfsight — embedded Google Reviews and Instagram feed on our site.
Payment processors — CashApp, Venmo, and card processors for deposits and final payments.
AI voice & SMS platform — powers the automated calling and messaging described above.
Hosting provider — serves this website.

8. Data sharing

We do not sell your personal information. We share it only with the processors above under contract, with law enforcement when legally required, or in connection with a business transfer (merger, acquisition, or sale of assets).

9. Data retention

Booking records: up to 7 years, for tax, warranty, and liability reasons.
Call recordings & transcripts: up to 12 months.
SMS message logs: up to 24 months.
Website analytics: up to 26 months.

10. Your rights

You may request access to, correction of, or deletion of your personal information by emailing support@ultimatemobilegaming.com. Depending on where you live (for example, California, Virginia, Colorado, or the EU/UK), you may also have the right to:

Confirm whether we process your personal information.
Receive a copy of the information we hold about you.
Opt out of certain uses of your data.
Appeal a denied request.

We will not discriminate against you for exercising these rights.

11. Children’s privacy

Our services are booked by adults for parties and events. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us information, contact us and we will delete it.

12. Security

We use industry-standard measures to protect your information, including TLS encryption in transit and access controls on our systems. No method of transmission is 100% secure; we cannot guarantee absolute security.

13. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date.

14. Contact

Ultimate Mobile Gaming Franchise Group, LLC
Serving Atlanta, Winder, and Northeast Georgia
Email: support@ultimatemobilegaming.com
Phone: (770) 616-9015

Notice: This page is provided for informational purposes and is not legal advice. Consult a licensed attorney for guidance specific to your situation.