This page explains how Ultimate Mobile Gaming Franchise Group, LLC (“UMG”) contacts you by phone and SMS, and what you agree to when you check the consent box on our booking form, verbally consent on a call, or reply to one of our messages.

1. What you consent to

By providing consent, you agree that UMG may contact you at the phone number you provide via:

• Live phone calls from our team.
• Automated / AI-assisted voice calls that identify themselves as automated and may be recorded for quality and dispute-resolution purposes.
• Transactional SMS/MMS: booking confirmations, deposit links, arrival reminders, weather updates, and post-event follow-up.
• Optional marketing SMS: promotions, seasonal packages, and special offers — only if you opt in separately.

2. Message frequency and cost

You can expect roughly 1–5 messages per booking for transactional communication, and no more than a few per month for marketing (if opted in). Message and data rates may apply from your carrier; UMG does not charge for the messages themselves.

3. How to opt out

• Reply STOP to any text message to unsubscribe from that program.
• Reply HELP to get help, or contact us any time at support@ultimatemobilegaming.com or (770) 616-9015.
• To opt out of AI voice calls specifically, tell the assistant “stop calling me” on any call, or email us.

4. Not a condition of booking

You do not have to consent to SMS or automated calls to book an event. If you decline, we will contact you by phone (live) or email only. Some deposit and confirmation links may still be sent by email in that case.

5. AI voice-call disclosure

Our AI voice assistant is an automated system used to confirm bookings, collect deposits, and answer common questions. It will:

• Identify itself as an automated / AI system at the start of the call.
• Offer to transfer you to a human at any point.
• Ask for your explicit verbal consent before sending any SMS.

Calls may be recorded and transcribed. Georgia is a one-party-consent state; we still disclose recording so you are informed. You may request that we not record your call.

6. Privacy

Your phone number and any recorded calls/SMS content are handled per our Privacy Policy. We do not sell your data or share it with third-party advertisers.

7. Contact

Ultimate Mobile Gaming Franchise Group, LLC
Email: support@ultimatemobilegaming.com
Phone: (770) 616-9015

Notice: This page is provided for informational purposes and is not legal advice.